Returns and Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

*Return labels are not provided for returns, except for damaged/defective product due to shipping/manufacturer defects*

Please note that returns will need to be sent to the following address: 

Returns via UPS/FedEx
Shoreline Tahoe
259 Kingsbury Grade
Stateline, NV 89449

Returns via USPS
Shoreline Tahoe
PO Box 3509
Stateline, NV 89449

You can always contact us for any return question at orders@shorelineoftahoe.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at orders@shorelineoftahoe.com.