Order Processing Policy:
Please allow up to 48 hours for orders to be processed and shipped.
Due to the high number of fraudulent orders, we will not ship to addresses with a different shipping address than your billing address.
International Order Payment Options:
We offer two payment options for international orders: international credit card or paypal. If you are using an international credit card, please be advised that your card will most likely be initially flagged by our system resulting in a failed order. Once flagged, we will reauthorize your card (place a hold) on a small amount of money (under $2USD). We will need you to either call your credit card company or check your online statement and tell us what this small amount of money is before we can process your order. You can tell us the amount in USD or a foreign currency. This routine is to protect you and Shoreline of Tahoe from a potential fraud by verifying that individuals placing orders have access to the credit card information for the card they are using. If paying via paypal, please contact us for our paypal e-address.
International Shipping Policy:
No Burton, 686, Lib Tech, Gnu, Roxy, Line, K2, Thirty Two, Flow, or Full Tilt products may be sold and shipped outside the US. International orders containing these products being shipped internationally will be declined or changed.
International Shipping (Boards, Boots, and Bindings):
We ship boards internationally via Fedex for a flat rate of $109USD with 7 day delivery service. Most boots and bindings ship for around $55-65USD with 7 day delivery service via Fedex or USPS.
International Duties, Customs, and VAT (value added taxes):
All products leaving our shipping facility are accompanied by a commercial invoice and are subject to customs/duties/VAT's. We have no control over these taxes and have no way of knowing what these taxes will amount to. Please contact your local customs office for a schedule of fees.
UPS, United Parcel Service, is the preferred carrier.
UPS services include:
- Next Day Air®
- Next Day Air Saver®
- 2nd Day Air®
- 2nd Day Air A.M.®
- 3 Day SelectSM
- Standard Ground
UPS does not deliver to P.O. Boxes or Military Addresses. Only military and P.O. Box customers may use the United States Postal Service. Orders with invalid shipping addresses will be changed accordingly.
The free shipping offer applies to orders over $99 to the lower 48 states and to military addresses with the exception of oversized items. Oversized items such as large luggage pieces do not qualify for free shipping and will be assessed a flat ground shipping rate. All shipped items are issued tracking information and insurance. For our friends in Alaska and Hawaii, we offer 50% off on shipping on orders over $99.
Note: If orders delivered with free shipping are returned, the refund amount will be less the normal shipping rate.